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Pièces
Normobaric
Performance Lab
Location de vélos
Installations
Contact

Pièces
Normobaric
Performance Lab
Location de vélos
Installations
Contact

RESERVE MAINTENANT

Pièces
Normobaric
Performance Lab
Location de vélos
Installations
Contact

Pièces
Normobaric
Performance Lab
Location de vélos
Installations
Contact

1. Data Controller

Flanders Cobblestone Paradise  Teirlinckstraat 24  9660 Brakel, Belgium  E-mail: info@flanderscobblestoneparadise.be  Tel.: +32 (0)495 29 13 16

2. What personal data do we collect?

We may collect and process the following categories of personal data:

Identification & contact details: name, address, e-mail, phone number, nationality.
Booking information: stay dates, room choice, payment method, special requests, group bookings.
Payment details: processed via our external booking partner RoomRaccoon.
Communication: information you provide through contact forms or e-mail.
Images & video: CCTV footage for security purposes; photos and videos taken during events (always with prior consent).
Technical data: IP address, browser information, limited website statistics (functional use only, no commercial tracking).

3. Purposes of processing

We process your personal data only for the following purposes:

Bookings & stays: to handle and manage your reservations and accommodation.
Customer management: to communicate with you before and during your stay.
Safety & security: CCTV surveillance in and around the hotel.
Event communication: photo and video use for promotional purposes (with consent).
Legal obligations: invoicing, reporting to local authorities where required.
Statistics: analysis of booking data for internal reporting.

4. Legal basis of processing

Processing of your personal data is based on:

Performance of a contract (your booking and stay).
Legal obligation (e.g. fiscal record-keeping).
Legitimate interests (security, customer service).
Your consent (use of photos/videos for marketing).

5. Data retention

Booking & invoicing data: up to 7 years after your stay (to comply with fiscal obligations).
CCTV footage: retained for a maximum of 1 year, unless longer retention is required due to an incident or legal requirement.
Contact details (outside of bookings): up to 2 years after last contact.
Photos & videos: for as long as they remain relevant for communication purposes or until consent is withdrawn.

6. Sharing data with third parties

We only share your personal data with third parties where necessary to achieve the above purposes:

Booking platform: RoomRaccoon, to process reservations.
Payment providers: to process transactions.
Authorities: only when legally required.
Service providers: where necessary to support our operations (e.g. IT, hosting).

We never sell your data to third parties.

7. CCTV surveillance

The hotel uses CCTV monitoring in public areas (garage, restaurant, lockers, outdoor spaces) for the protection of guests, staff, and property. This is clearly signposted. Footage is stored for a maximum of 1 year.

8. Photos & videos at events

During certain events or activities, photos and videos may be taken. We always request prior consent from individuals before using such material. These may be published on our website, social media, or other communication channels. You may object to the use of your image at any time.

9. Your rights

You have the right to:

Access your personal data.
Request correction or deletion of your data.
Withdraw your consent (e.g. for marketing images).
Request restriction of processing or object to it.
Request data portability.

To exercise these rights, please contact us at info@flanderscobblestoneparadise.be.

10. Cookies

Our website uses only functional and limited analytical cookies. No marketing or tracking cookies are placed without your consent. For more details, please refer to our Cookie Policy.

11. Complaints

If you have any concerns or complaints about how we handle your personal data, please contact us. You also have the right to lodge a complaint with the Belgian Data Protection Authority (www.gegevensbeschermingsautoriteit.be).

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